Lean Inventory Levels Resulting in Improved Customer Satisfaction
Published by Infor on May 10, 2006 Northern Elastomeric, Inc. (NEI), is one of the nation's leading suppliers of SBS-modified asphalt, self-adhesive, roofing and moisture barrier products, serving the North American construction industry. A fast-growing supplier, NEI's delivery performance was declining, creating a significant problem with past-due shipments, even though the company had an excess of finished goods. Since customers were unable to trust NEI's delivery promises, they would submit "place-holder" orders as backup. The movement and cancellation of these largely extraneous orders generated considerable distress within NEI. Access this case study to learn more.
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