Realizing the Business Value of Converged Applications
Published by IBM on Dec 23, 2005 While organizations that are already using converged voice and data networks tend to focus on the cost savings, there are a number of other, lesser-known benefits of convergence that enable companies to: - Transform business processes
- Differentiate from their competition
- Boost productivity
- Increase customer retention
- Improve functionality
This IBM white paper posits that most enterprises have yet to realize the full value of convergence and explains why the real promise of IP networks lies in converged applications. It goes on to explain how IP convergence can build real business value for today's busy contact centers. |
