The Agile Service Operation Embraces Technology
Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity. Vendors in this space tell customers to automate sales, automate marketing, set up a call center, and automate field service. They all have a slightly different spin on the message, so how are businesses supposed to make intelligent decisions? Which part of the field service challenge do they prioritize? How do they select a vendor? How do they distinguish between hype and reality? Read this whitepaper and have these questions answered for free.
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