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VoIP Call Center Checklist

Published by VoIP-News on Jan 17, 2008

As is true with any technology, the time to ask questions from a VoIP call-center vendor is before you buy, not after the deal has been sealed. Keep these 11 crucial things in mind when talking to vendors, and your chances of a successful deployment dramatically increases.

This white paper addresses topics such as:

  • In-house vs. outsourced vs. virtual solutions
  • Improving customer support
  • Monitoring agents

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